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New Tool for Achieving Program and Client Goals --
Cleveland Community Voice Mail
Cleveland Community Voice Mail provides individuals without a reliable phone the ability to receive
and retrieve messages so that they may stay connected with potential employers, landlords, service
providers, friends and family members with a free voice mail box.
The value of a voice mail number goes beyond simply providing a number to a client in transition or crisis. It provides their case manager with a reliable way to stay in touch with them and the client with a reliable way to stay in touch with other services, potential employers, housing, even friends and family, as they progress towards self-sufficiency.
Take advantage of Cleveland Community Voice Mail and join a growing number of agencies in Cuyahoga,
Lorain, Medina and Geauga Counties who serve those in transition or crisis such as job seekers,
homeless, ex-offenders, domestic violence survivors, veterans and youths.
See how well Cleveland Community Voice Mail has done in the first two quarters of 2009 (PDF).
As a Cleveland Community Voice Mail partner you can provide your agency and clients with a tool to achieve goals. With CCVM voice mail boxes your agency can:
BROADCAST MESSAGING
Send one message to all CVM users in your region about job fairs, employment opportunities, health screenings, free tax preparation and more.
HOTLINES
Use one of your CVM numbers to create a hotline for daily listings of jobs, shelter bed availability, inclement weather warnings and more at no additional charge.
EMAIL NOTIFICATION
Clients that provide an email address will receive notification messages each time they receive a voice mail in their inbox, thus saving them time and money to find a phone only when they have messages.
INSTANT REPLY
With one key press, clients can instantly reply to their case managers after hearing a broadcast message that interests them.
USAGE REPORTING
Participating agencies can monitor their clients' usage patterns via reports made available by the CVM National office.
LIVE TECH SUPPORT
Your CCVM manager can assist with system and service questions. The CVM National office also employs a team of technicians to maintain the system and respond to any technical problems that may occur.
If you would like more information, or to participate in this valuable service, please contact Cleveland Community Voice Mail/211, at (216) 436-2082, email clevelandcvm@gmail.com or visit www.211cleveland.org/clevelandcvm.aspx
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